Your information, your choices and the rules for using SnugZone.

Terms of use

Use SnugZone only for your own account and keep your login details secure. Information shown in the app is provided to help you understand and manage your utility service. Usage forecasts are estimates and may differ from final meter readings, charges or bills.

Payments, refunds, account credit, billing dates and service availability may also be governed by the terms provided by your scheme operator or property manager. If information appears incorrect, contact support so it can be reviewed.

How we use personal information

Depending on your account, this may include your contact details, service address, meter readings, energy usage, balance, bills, payments, device and sign-in information, support messages and preferences.

We use this information to provide and improve the service, calculate usage and charges, process payments, send important account messages, prevent misuse, respond to support requests and meet legal obligations.

Information is kept only for as long as it is needed for these purposes, required by law or necessary to resolve an account or billing matter. Access is limited to people and service providers who need it for their work.

Your GDPR rights

Subject to the law and the circumstances of your request, you may ask for access to your personal information, correction of inaccurate information, deletion, restriction of use, a portable copy, or to object to certain uses. You may also withdraw consent where consent is the basis for processing.

We may need to confirm your identity before completing a request. Some information may need to be retained for billing, fraud prevention, legal or regulatory reasons.

Payments, cookies and service providers

Secure payment services may be supplied by regulated payment providers. SnugZone does not display your full card number. The website may use essential cookies for security, sign-in and saved privacy choices; optional cookies are used only in line with the choices shown to you.

Trusted providers may process limited information for hosting, communications, analytics, support or payments under appropriate safeguards.

Security and changes

We use practical technical and organisational safeguards and review them as the service changes. No online system can promise absolute security, so please tell us promptly if you believe your account has been accessed without permission.

This notice may be updated when the service, the law or our practices change. The latest version will always be available on this page.