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SnugZone help centre

How can we help?

Find clear answers about credit, energy use, top-ups and your account. This page works like the Help Centre in the SnugZone app.

Plain-English answersEasy for every residentHelp when you need it

Frequently asked

Find a quick answer

Search by a word or open any question below. Some features may be different for each home. Your heating provider can tell you what is available.

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Your landlord will arrange the SnugZone closure as part of your end of tenancy. You do not need to do anything. Good luck in your new home!
Your nearest location is now Spar, 133 Oliver Plunkett Road, open from 7 to 11 pm but you can top-up using your barcode in any premises that is a Payzone outlet.
An IOU is an additional €5 credit which is taken back when you next top-up - remember, it must be requested before your account balance drops below €0.
The minimum top-up is €25. Please add enough to cover any credit already used and leave the balance needed to keep your service active.
To ensure you will have heat when you wake up in the morning and over the weekend your service does not shut off when shops maybe shut.
Friendly credit is at night from 5pm to 9am [17.00 to 09.00] Monday to Friday and also the weekend, all day on Saturday and Sunday. It is also available for selected bank holidays.
This is the value of the heat used yesterday, over the full 24 hours. This is a good guide to budgeting for tomorrow's usage.
Away mode allows you to switch on your heat when you are on the way home, give it a boost - or you can switch it off for when you're away – you can even set it while you're away!
All new buildings have to comply with Part L of the Building Regulations (2011) and having an efficient district heating system facilitates this.
This is the value you have in your account.
Service is withdrawn for no credit any weekday between 9am and 5pm [09.00 and 17.00].
Service will be restored when you buy credit, please make sure you add enough credit to pay back any friendly credit or IOU taken.
Is available at www.SnugZone.biz
This button goes green when you have €5 or less in credit. Up to €5 is deducted immediately when you next top-up. When it is used; the button goes red. It is blue at all other times.
This needs to be handed to the operator when you go to top-up. We also include the number for your top-up number which can be used by your Payzone outlet.
Your nearest location is Spar, 133 Oliver Plunkett Road, Monkstown but this map shows all other top-up locations nearby.
This is a list of your most recent successful top-ups.
Sometimes an error message is received if the connection is lost during a transaction but the payment goes through. Check your bank account to see if the payment has gone through before resubmitting it.
Contact the system operator, Kaizen Energy, by email to [email protected] or by phone to (01) 685 3516.
Visit the customer information section of the Kaizen Energy website (www.kaizenergy.ie) and choose your development to find the latest information and technical FAQs.
You may use PrepayGO.com to recharge your Electric Vehicle in our shared EV bays. Charges may apply.
We have created a short guide with illustrations to help you add a new card / manage any existing cards on your account. You can view it here: https://www.SnugZone.biz/cardhelp
You can close your SnugZone Account at the end of tenancy in this app go to > Top up > Close Account. Or you do not need to do anything and your land lord will terminate it. Good luck in your new home!
Yes. You can stop it yourself in App by using Away Mode. It will also stop if you dont pay the bill.
The app shows the amount owed on your bill. You can pay in app or by barcode in any Payzone.
An invoice is emailed to you at the end of the month.
You will be sent a statement towards the end of the month when it is due.
This is paying the amount you owe.
This is a list of your most recent bills and payments.
Visit SnugZone.biz to find the latest information and technical FAQs.
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Emergency credit, friendly credit, Away Mode and Alexa may not be available for every home.