SnugZoneSnugZone
Energy, in your hands

A clearer view of your energy, every day.

A calm, friendly dashboard makes your balance, energy use and everyday account tasks easy to understand.

Find your sign-up page →Customer login
One clear account

Everything you need in one app.

SnugZone makes it easy to check your energy use, top up, view statements and manage your account. We regularly add improvements that make the app easier and safer to use.

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Usage graphs

Understand daily costs with clear charts designed to be read at a glance.

Explore usage →
AI

Predictive insights

See a simple estimate based on your recent energy use. It is only a guide.

See smart insights →
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Away Mode

Turn your heating service off while your home is empty, then turn it on when you return.

How Away Mode works →
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Amazon Alexa

Hear your balance and account updates by voice after a short, secure setup.

Explore Alexa →
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Flexible top-ups

Top up safely with a card or use Apple Pay when it is shown on your device.

See payment options →
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Account controls

Change your name, address and settings in a few simple steps.

See account controls →
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Create statements

Choose your dates, ask for a statement and open past PDF files.

Explore statements →
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Friendly support

Find a clear answer or send our team a message from the app.

Get support →
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Get started in three steps

From registration to ready to use.

Getting into SnugZone is straightforward. Follow these three steps and your account is ready.

  1. 1

    Create your account

    Register on the SnugZone sign-up page if your scheme is listed. If it is not, your operator can register you. Your login details are sent automatically to the email address and mobile number held on your account.

  2. 2

    Download and sign in

    Download the SnugZone app for iPhone or Android, then sign in using the details sent to you.

  3. 3

    Start using SnugZone

    That is it. Your usage begins to appear and you can top up or pay bills, view your usage, open statements and manage your account.

Find your sign-up page
Usage & AI insights

See what makes up every day’s cost.

Each bar shows your standing charge and energy charge. The line shows the total. You can show or hide each part with one tap. You can also see a simple estimate based on your recent use.

How usage insights work →

Last seven days€24.86
Standing chargeUnit chargeTotal