What every part of the dashboard means
Hover over or focus a feature below to see where it appears on the dashboard.
- Greeting and refreshSee when your account was last updated and refresh it whenever you need the latest information.
- Balance or bill statusYour main card shows available credit for prepay accounts, or the current and previous bill state for bill-pay accounts.
- Today’s cost and energyCheck today’s estimated spend alongside energy used in kWh.
- Usage insightsOpen detailed charts, compare cost and kWh, and explore recent trends.
- Top up or view billsThe first action adapts to your account type, taking you to top-ups or your bill and payment history.
- Usage and statementsReview consumption, generate statements and open previously issued statement PDFs.
- Locations, FAQs and smart toolsFind nearby payment locations, read FAQs, connect Alexa and send app feedback.
- Always-available navigationUse the footer to return Home, open Support, manage your Account or log out securely.
A quick tip
Refresh before checking a balance or recent payment, then open Usage when you want the detail behind the headline figures.
