Inside the SnugZone app

Your energy account, clear from the moment you open it.

The redesigned dashboard combines your account status, today’s energy use and the actions you need most in one mobile-first view.

What every part of the dashboard means

Hover over or focus a feature below to see where it appears on the dashboard.

  1. Greeting and refreshSee when your account was last updated and refresh it whenever you need the latest information.
  2. Balance or bill statusYour main card shows available credit for prepay accounts, or the current and previous bill state for bill-pay accounts.
  3. Today’s cost and energyCheck today’s estimated spend alongside energy used in kWh.
  4. Usage insightsOpen detailed charts, compare cost and kWh, and explore recent trends.
  5. Top up or view billsThe first action adapts to your account type, taking you to top-ups or your bill and payment history.
  6. Usage and statementsReview consumption, generate statements and open previously issued statement PDFs.
  7. Locations, FAQs and smart toolsFind nearby payment locations, read FAQs, connect Alexa and send app feedback.
  8. Always-available navigationUse the footer to return Home, open Support, manage your Account or log out securely.

A quick tip

Refresh before checking a balance or recent payment, then open Usage when you want the detail behind the headline figures.