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Friendly credit
Outside normal hours, friendly credit may keep your service running. The amount is automatically recovered from your next top-up.
Before your first sign-in
Have these three details ready. Your operator will provide any account information that you do not already have.
- Email addressUse the email address you gave to your operator.
- UsernameYour username is a combination of your apartment number and your scheme name.
- Choose your passwordOn your first login, choose a password you will remember. It becomes your permanent password for future sign-ins.
What happens if my credit is low?
Your service is designed to help you avoid an unexpected interruption. The options available can vary by scheme.
€
Emergency credit
If your scheme supports it, you may be able to use an emergency credit option when your balance drops below the required level.